DEFINITIONS AND KEY TERMS
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to NEPTUNE EXPORTS that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
- Service: refers to the service provided by NEPTUNE EXPORTS as described in the relative terms (if available) and on this platform.
- Website: NEPTUNE EXPORTS’s site, which can be accessed via this URL: .
- You: a person or entity that is registered with ¨C11C to use the Services.
RETURN & REFUND POLICY
Thanks for shopping at NEPTUNE EXPORTS. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products & services.
As with any shopping experience, there are terms and conditions that apply to transactions at NEPTUNE EXPORTS. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at NEPTUNE EXPORTS, you agree to the terms set forth below along with NEPTUNE EXPORTS’s Privacy Policy.
If there’s something wrong with the product or service you bought, or if you are not happy with it, you will not be able to issue a refund for your item.
REFUNDS
We at NEPTUNE EXPORTS commit ourselves to serving our customers with the best products or services. Every single product or service that you choose is thoroughly inspected, checked for defects with utmost care. We do this to ensure that you fall in love with our products or services.
Sadly, there are times when we may not have the product(s) or service(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We do not offer refunds for monthly payments unless your account was cancelled before the payment was deducted from your card.
YOUR CONSENT
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
CHANGES TO OUR RETURN & REFUND POLICY
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
